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Volunteer Management

Our Programs

We can customize a wide array of soft skills, association nonprofit and volunteer management topics for your next meeting or conference.

Board and Committee Development
Building Successful Teams
Change Management
Communication Skills
Conflict Management
Customer Service
Decision Making/Problem Solving
Intro to Management Skills
Leadership Skills
Managing Difficult People
Meeting Management
Membership Development
Negotiation Skills
Office Essentials
Presentations Skills
Project Management
Strategic Planning
Stress Management
Supervisory Skills
Team Building
Time Management
Volunteer Leadership and Development



Our Volunteer Management Services

Volunteer Management Survey Courses

Explore topics of key importance to volunteer managers. Sessions concentrate on organizational and human resource management, recruitment, leadership, ethics, advocacy, accountability, leadership and more. These topics can be combined into one to four day classes.



Long and Short Associates offers a four-day Certificate in Volunteer Management course twice a year in Austin.  This workshop series includes 32 classroom hours of volunteer management basics and beyond. This certificate program is guaranteed to assist Texas nonprofits, associations and governmental agencies in building a successful volunteer engagement program and enhancing organizational capacity.

All sessions have been recognized by the Council for Certification in Volunteer Administration and are based on the Core Competencies for Managers of Volunteer Resources as defined by the Council for Certification in Volunteer Administration.  Students may find that this course provides helpful education prior to pursuing a CVA credential. The Certificate in Volunteer Management course may also be used to meet CVA renewal requirements.

Let Kathy and Wendy tell you how you can bring  the Certificate in Volunteer Management course to your community.

Appreciating Your Volunteers—Tips and Tools on Recognition

In order to effectively recognize volunteers, organizations must understand what motivates them to join our organizations.  Participants will come away with a toolbox full of ideas on how to show volunteers your appreciation.

Can You Be Sure a Volunteer Will Work?

The development of clear tasks descriptions and performance standards for volunteers will help to ensure a successful placement.  This session will examine how to write a task description and develop performance standards.

Customer Service—Improving Your Team’s Performance

Volunteers are often the very first people to interact with the public, and yet, many have not received basic customer service training.  Participants will learn how to provide customer service training for everyone in the organization.

Ethics for Managers of Volunteer Resources

Developed by the Association for Volunteer Administration and utilized in the Certified Volunteer Administrator (CVA) process, these ethics are the cornerstone for the volunteer management.  This session will review the ethics and allow participants to examine their own ideas.

Internal Marketing

Volunteer management expert Steve McCurley says that, “In times of competing resources, volunteer managers need to be able to demonstrate their value.”  You’ll be invited to the table when you can solve real problems or can demonstrate that volunteer activities impact your organization’s mandate and mission. This session will provide participants with a variety of strategies for acquiring power and building competencies.

Interviewing Volunteers – A Chat With A Purpose

Where does the interview process begin?  How do you develop questions?  How do you determine where to place volunteers?   Based on the book, A Chat With A Purpose, this session will illustrate the step-by-step process for effectively interviewing and placing volunteers.

Leadership Principles for Volunteer Managers

Effective leadership is a key element in the smooth operation of an organization and a core competency for volunteer managers. individuals need to know when and how to use different styles of leadership to ensure a more productive work unit.  This course addresses various leadership styles, looks at the advantages and disadvantages of each, examines the use of power, and addresses the differences between being a manager and being a leader.

New Millennium Trends and Their Impact on Volunteer Programs

Knowing about societal trends can make you a more effective manager and leader of volunteers.  These trends have implications that can impact your ability to recruit, supervise, design volunteer jobs and recognize volunteers—all elements of good program management.  This course is designed to give you information and tools to take full advantage of these trends while diminishing their challenges.

One More Time – Let’s Communicate

Do you talk with your volunteers, executive director, program managers and board in a language they speak? Come review the basics of communication and learn how to hit the mark with targeted conversations.

Positioning the Profession

Managers of volunteer resources help to build the capacity of a nonprofit and add to the concept of a civil society. In order for funders, boards, and executive directors to view managers of volunteer resources as a key component of a nonprofit, emphasis needs to be placed on the role a managers of volunteer resources plays in the nonprofit. This workshop is designed to do just that.

Skills-Based and Pro Bono Volunteer Engagement

The next generation of volunteers is arriving and they want to utilize their skills and talents to support your cause. Learn how to attract more volunteers and strengthen relationships with local companies while supporting your organization’s mission and strategic goals.

Staff and Volunteer Relationships

The relationship between volunteers and staff has always been a delicate one, and is usually the biggest problem in involving volunteers more effectively in an organization.  Participants will come away with tips and tools on how to manage this often forgotten step in the volunteer management process.

Strategic Considerations for Volunteer Programs

Strategically considering the reason why a volunteer program exists and clarifying its goals are major steps in a successfully run volunteer program.  This session will answer the questions, “why does your volunteer program exist” and “what are its goals.”

To Lead is to Serve:  How to Attract Volunteers and Keep Them

Knowing how to recruit volunteers is just part of the equation to building an effective volunteer program.  Organizations can’t attract new volunteers by simply putting new window dressing on the same old programs.  Learn techniques to activate new members. Explore ways to find out what your volunteers want and need.

Volunteer Recruitment and Marketing

Successful volunteer recruitment depends on many factors—having good task descriptions, knowing how to craft your message, making your organization attractive and utilizing a variety of recruitment techniques.  This workshop will provide participants with tried-and-true tips, updates and resources that will challenge participants to think differently about what it takes to recruit quality volunteers.

What Gets Measured, Gets Done

Outcome measures set for the volunteer program should correlate with the overall goals and objectives of your organization.  In this workshop, participants will explore outcome measurement basics using logic models.