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Professional Development Skills

Our Programs

We can customize a wide array of soft skills and association management topics for your next meeting or conference.

Board and Committee Development
Building Successful Teams
Change Management
Communication Skills
Conflict Management
Customer Service
Decision Making/Problem Solving
Intro to Management Skills
Leadership Skills
Managing Difficult People
Meeting Management
Membership Development
Negotiation Skills
Office Essentials
Presentations Skills
Project Management
Strategic Planning
Stress Management
Supervisory Skills
Team Building
Time Management
Volunteer Leadership/Development

Our Professional Development Skills Programs Will Help You in:

Building Successful Teams

People in every workplace talk about team building, but few really understand how to create a successful team. Many view teams as the best organizational design for involving all employees in creating business success, outstanding customer service and profitability.  This session will help team leaders understand team concepts, manage team member expectations, manage difficult team members, and establish the team’s direction.

Change Management

Change is a constant in today’s world and knowing how to manage change can help organizations minimize employee resistance and increase organizational effectiveness.  This program is designed to help participants understand the models, processes and effects of change and what to do when challenges arise at work or home.

Cube Etiquette

If you and your coworkers spend your time in cubicles throughout the day, it is important to follow cube etiquette when relating to one another. This session provides tips and tools for making the work environment as peaceful as possible, ensuring a productive workday, and maintaining effective employee relations.

Enhancing Communication Skills in the Workplace

Whether you are communicating with bosses, coworkers, customers, vendors, or peers, using effective communication is essential to a successful career.  Participants will learn the key components of effective and productive communication including verbal and nonverbal communication, giving feedback and getting your point across.

Conflict Management

The inability to effectively deal with customers and employees who exhibit difficult behaviors can be costly—leading to poor morale, high staff turnover and poor productivity. It can also result in increased costs, poor levels of customer care and may compromise employee personal safety. This session will examine the sources and stages of conflict and give participants proven steps to manage conflict effectively.

Get to the Heart of Customer Service Excellence

Today’s customers demand world-class service and will reward organizations that provide it by remaining loyal.    This customer service training class will teach participants the skills they need to communicate positively and professionally with the internal and external customer.

Dealing with the Irate Caller

People who call your organization may start out angry, but sometimes your employees can make the situation worse.  This session will explore reasons why customers are angry and what techniques can be employed to help.  Participants will explore the psychology of anger and its impact on behavior, and how to minimize fight starters while creating communication helpers.  This session will provide practical tools and techniques for solving this often disruptive customer service issue.

Giving Feedback and Handling Difficult Conversations

Designed for new frontline managers and supervisors, this course teaches skills for both giving and receiving constructive and positive feedback.  Participants will learn solid supervisory techniques and strategies for maintaining relationships and increasing employee performance.

Introduction to Management Skills

Being a competent manager is a critical skill in today’s competitive work environment.  This session explores management models, visioning, delegation, developing and sustaining relationships and the use of power.

Leadership Skills

Recent studies have shown that relational skills are twice as important as technical and cognitive skills when it comes to leading successful organizations.    The workshop’s experiential activities, personal assessments, and interactive feedback will be used to enhance participants’ understanding of their managerial styles, enhance communication, and create a strategic vision.

Making Decisions and Solving Problems

Problem solving and decision-making are important skills for business and life. Problem-solving often involves decision-making, and decision-making is an especially important skill for managers and leaders.  This session explores an 8-step approach to problem solving and provides processes and techniques to improve decision-making.

Managing and Working with Difficult People

Every workplace has difficult coworkers, bosses, customers and clients.  Dealing with these difficult people is an art worth perfecting.  Are they difficult because of how they approach work, how they communicate, how they perceive their job?  This course will help participants increase skills and create strategies for assessing difficult behaviors and building communication strategies that will enhance the workplace.

Managing Workplace Stress and Burnout

Job burnout can be called job depression.  No one is immune from the symptoms of job burnout which can affect people in every profession.  In this session, participants will explore the warning signs, examine causes and create strategies for enhanced personal and stress management.

Stress Management in Hard Economic Times

Knowing how to cope with stress during tough economic times is almost as important as knowing how to effectively manage your finances.  You can’t avoid stress altogether, but you can learn techniques for remaining flexible and balanced.  This class will provide participants with practical steps for managing economic stress and strategies for building resilience.

Meeting Management

Determining the outcome of a meeting before it begins is paramount to making meetings manageable. The best meetings allow members to walk away with a feeling of accomplishment.  This class helps participants identify different types of meetings, their structure and purpose.  Meeting participants will also learn how to facilitate and structure a well-run meeting.

Negotiation Skills

Effective negotiation helps individuals resolve situations where what you want conflicts with what someone else wants. The aim of win-win negotiation is to find a solution that is acceptable to both parties, and leaves both feeling that they’ve won, in some way, after the event.   This session covers types of communication and the fundamentals of negotiation.

Office Essentials

In an era of dramatic change, successful administrative assistants are often required to have many of the same skills as their senior managers. Their role requires excellent office skills that enable them to become adept at working with others to set goals, improve performance and develop leadership skills.  In this valuable session, participants will learn practical skills that will enable them to manage their job and career with new professionalism, new authority and new success.

Presentation Skills

Developing the ability to give concise presentations can make the difference in success and failure. Participants will learn to convey their main message quickly and clearly while practicing essential strategies for delivering short, well-structured briefings.  Participant presentations will be videotaped and evaluated.  In this hands-on course, participants will receive personal coaching and support.

Problem Solving and Decision Making

The ability to solve problems and make decisions is an essential skill for individuals at all levels of an organization.  Participants will learn how to use power and influence in decision making and how to influence others.

Project Management

Projects can be overwhelming and time consuming if not thoroughly planned and managed.  This workshop will cover four distinct steps in the process of project management.  Participants will learn about planning tasks, assigning tasks to individuals, controlling the process with guidance and direction, and evaluating what is taking place (PACE).

Strategic Focus

Being able to help your employees, team members and co-workers concentrate on the important outcomes of their daily tasks leads to a more productive work environment.  This strategic focus session will enable an organization to develop an explicit strategy for growth and define measures to track strategy effectiveness.

Substance Abuse in the Workplace

Over 60% of alcohol and substance abusers are employed.  This session will focus on current trends and facts about substance abuse and abusers.

Supervising Employees

How do you set employees up for success?  What framework should be in place? Employees need to understand the critical elements, standards and expectations of their jobs so that they can be successful.  By using a step-by-step process, the possible causes for poor performance can be determined and the employee can be put back on the path to success.  Let us customize this session for your organization.

Time Management:  Making Every Minute Count

Time management is activity management—defining what tasks need to be done and finding a realistic way to complete those tasks.  The reality is that there are only 24-hours in a day.  If you find that you have more things to do than time to do them, you are setting yourself up for failure.  This session will explore 12 time management techniques that will help you deal with continuing time demands so that what’s important gets done.